Taking a Walk in the Clients’ Shoes

By January 28, 2019 Engineering News

Walking in the Clients Shoes

The team at DiPrete Engineering is dedicated to providing excellent client service day-in-and-day-out. In order to do this, DiPrete employees follow the ‘Golden Rule’: Do unto others, as you would have them do unto you.

Over the years, DiPrete’s commitment to solid client service has continued by providing good, courteous service for projects that were delivered on time, within scope, and on budget. The team focuses on treating clients’ projects as if they were their own and “walk in the clients’ shoes”.

To support these objectives, DiPrete Engineering holds training sessions where clients’ come to speak to employees about their line of work. Clients’ touch on a variety of topics including industry challenges and successes, as well as how teams can better collaborate on a project to ensure the best possible results.

“We use those messages to drive continuous improvement to our service moving forward,” said Chris Ready, Chief Financial Officer at DiPrete Engineering. “In order to be successful, we need to understand our clients’ perspectives and concerns.”

DiPrete is looking forward to another successful year providing great service to its clients.